Last updated:
Who is responsible for your information
THE BROAD GROUP SERVICES LIMITED, company number 15956116, is responsible for personal information collected through this website. Our registered office is Elizabeth House, 28 Baddow Road, Chelmsford, England, CM2 0DG.
This policy covers personal information collected through the Broad Group Services website and related business enquiries. For questions about your information, use our contact page or write to our registered office, marked “Privacy request”.
Information we collect
Our enquiry form asks for your name, work email, company, optional telephone number and project summary. We also receive information you include in subsequent correspondence. Please only share information needed for your enquiry and avoid sending sensitive personal information.
The website hosting and form-processing services may process technical information such as your IP address, browser details and request logs to deliver and protect their services.
How we use your information
We use enquiry details to understand your requirements, respond to you, discuss sourcing options and keep a record of the conversation. We may also use relevant information to administer an agreed project, protect our services and meet legal obligations.
For business enquiries, our intended lawful basis is our legitimate interest in responding to requests and managing business relationships. Where you ask us to take steps towards a contract with you, processing may be necessary for those steps or the contract. Legal obligations may require us to retain particular records. These bases must be confirmed against our final operating arrangements before launch.
Sharing and service providers
Enquiries are delivered through the configured form-processing service. Website hosting and other service providers may process information needed to operate the website and manage correspondence. Relevant project information may be shared with suppliers where needed to address your request; avoid including personal details in project documents unless necessary.
The final providers, processing locations and any safeguards for transfers outside the UK must be confirmed before the enquiry service goes live.
Retention and security
Retention should reflect the purpose of the enquiry, whether it develops into a project, and any applicable record-keeping or legal requirements. A final retention schedule must be confirmed before launch.
Access to enquiry information should be limited to those who need it for the relevant business purpose. No website or electronic transmission can guarantee absolute security.
Cookies and website storage
We currently use no analytics or advertising cookies. The cookie banner lets you accept or reject optional cookies; neither choice enables tracking in the current website.
We save your choice and the time it was made in local storage on your device under bgs-cookie-preference-v1. This preference is valid for 180 days, after which we ask again. It is not sent to us and is not used to track you. You can change your choice at any time using “Cookie settings” in the footer, or remove it by clearing your browser’s site data.
If browser storage is unavailable, your choice applies to the current page and the notice may appear again on later visits. Without JavaScript, preference controls are unavailable and no optional tracking is enabled. Hosting and form-processing services may have their own technical processing practices. Any future optional tracking must respect your choice before it is enabled, and this policy must be updated to explain it.
Your rights and complaints
Depending on the circumstances and lawful basis, you may have rights to access or correct your information, request erasure or restriction, object to processing, and receive certain information in a portable format. If processing relies on consent, you may withdraw it without affecting earlier lawful processing.
To raise a request, contact us through the contact page. You can also raise a concern with the UK Information Commissioner’s Office.
Updates and launch details
We will publish changes on this page and update the date above. This policy is a draft pending confirmation of a direct privacy contact, the service providers, lawful bases, transfer safeguards and retention arrangements.